Front of House Associate
Reporting too: Management team / Pub Manager
Your role: At a glance “Making hungry and thirsty customers happy!”
A day in the life:
Work as a team throughout the business to achieve the company’s mission statement. "To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable"
To deliver consistently high standards of Cleanliness, Quality, Service, Maintenance and Atmosphere. (CQSMA)
Always be welcoming to your customers - interact, say hello; and just as importantly say thank you and goodbye.
Build, maintain and enhance customer relations (e.g. by recommending some of our fantastic products) to enrich their experiences during their visits. Encourage customer loyalty by consistent good performance.
Be aware of and be knowledgeable about all promotions, events and new products within your pub.
Receive and deliver customer orders either face to face or via the app achieving our service standards at all times*.
Respond to any customer feedback in a positive and helpful manner, seeking support if required. Feedback all complaints to the management team.
To take pride in maintaining the highest standards of cleanliness by adopting our Clean As You Go philosophy (including, but not limited to staff areas, external areas, toilets, bar and glass-wash, customer areas)
Carry out any reasonable task as requested by the management