Safety and Security at W12

Security

There are numerous security measures you can see and, of course, the ones you can’t. All our staff are trained to ensure all our visitors have a safe, secure and enjoyable experience. W12 works in partnership with local police.

We have a fully trained and dedicated security team onsite 24/7 at W12. You may find them patrolling the mall ready to answer any of your questions, provide directions or assistance with a friendly smile.

Please take a look at our Guest Conduct Policy 

Covid-19 Safety Measures

With the relaxation of restrictions in England from 19th July, the health and wellbeing of everyone that visits W12 remains our highest priority.

Find out more about our Covid-19 safety measures here.